When we desire to reduce the appointment time, the consequences may be more severe on long term than what was saved in time. It may have a major impact when the allocated time for the appointment has been reduced.

Direct consequences to work:

  • Unnecessary stress to the hygienist
  • Possible reduced performance from the hygienist
  • Less explanations to the patient: risk of diminish the acceptation of treatment plans
  • The patient feels rushed
  • The perception of the patient may be biased towards the quality of the services received
  • The risk of staff changing may be higher, the cause being an increase of stress
  • The risk of cancellations may increase

I strongly advise you to take the required time to take care of the patient, it’s a win-win situation for everyone!

Best regards,

Sylvie Proulx, Paroconseil